parbet Privacy Policy

1. Who We Are

1.1  parbet is an internationally licensed online gaming operator providing sports betting, casino gaming, live dealer, and related entertainment services through the parbet platform at parbet.org. parbet is committed to handling all personal data in accordance with applicable data protection legislation and the requirements of its international gaming licence.

1.2  For the purposes of this Policy, parbet acts as the data controller in respect of personal data collected from users of the parbet platform. Where parbet engages third-party service providers to process personal data on its behalf, those providers act as data processors under parbet's instruction.

1.3  If you have any questions about how parbet handles your personal data, you may contact parbet's data support team at the contact details provided in Section 14 of this Policy.

2. Personal Data We Collect

parbet collects the following categories of personal data in connection with the operation of the parbet platform:

Category	Examples	Required?
Identity Data	Full name, date of birth, CNIC or passport number, nationality, photograph	Mandatory (KYC)
Contact Data	Email address, mobile number, city of residence (e.g. Karachi, Lahore, Islamabad)	Mandatory
Account Data	Username, password (hashed), account preferences, login history, session timestamps	Mandatory
Financial Data	JazzCash or EasyPaisa account reference, bank name (HBL, UBL, Meezan), deposit and withdrawal history, tokenised card reference	Mandatory (withdrawals)
Transaction Data	Betting history, game activity, stake amounts in PKR, winnings, bonus usage	Automatic
Technical Data	IP address, device type, browser, operating system, geolocation (city-level), cookie identifiers	Automatic
Communication Data	Support chat transcripts, email correspondence with parbet, feedback submissions	Where applicable
Marketing Preferences	Opt-in/opt-out status for parbet promotional emails and SMS notifications	Optional

2.1  parbet does not intentionally collect special category data (such as health information, religious beliefs, or political opinions) from parbet users. If you voluntarily disclose such information in a support communication, parbet will handle it with appropriate care but will not retain it beyond the resolution of the relevant query.

3. How We Collect Your Data

parbet collects personal data through the following means:

• Direct submission: Information you provide when registering a parbet account, completing KYC verification, making a deposit or withdrawal, contacting parbet's support team, or responding to a parbet survey or promotion.
• Automated collection: Technical and behavioural data collected automatically when you access the parbet platform, including via cookies, web beacons, server logs, and similar tracking technologies described in Section 9 of this Policy.
• Third-party sources: Identity verification data received from parbet's KYC and age verification partners; fraud and risk data received from payment processors; geolocation data derived from your IP address.

4. Why We Use Your Personal Data

parbet uses the personal data it collects for the following purposes:

• To create, maintain, and administer your parbet account;
• To verify your identity and age (21+) in accordance with parbet's KYC obligations under its international gaming licence;
• To process deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard;
• To provide parbet's sports betting, casino gaming, and live dealer services;
• To detect, investigate, and prevent fraudulent activity, money laundering, and violations of parbet's Terms & Conditions;
• To comply with parbet's legal and regulatory obligations, including reporting requirements under parbet's international gaming licence;
• To administer parbet's responsible gaming programme, including enforcing deposit limits, cooling-off periods, and self-exclusion requests;
• To send you transactional communications relating to your parbet account, including deposit confirmations, withdrawal notifications, and security alerts;
• To send you promotional communications about parbet bonuses and offers, where you have opted in to receive such communications;
• To improve the parbet platform through analysis of aggregated, anonymised usage data;
• To resolve disputes and respond to complaints or support queries submitted to parbet's support team.

5. Legal Basis for Processing

5.1  parbet processes your personal data on the following legal bases, depending on the purpose of processing:

• Contractual necessity: Processing required to create and maintain your parbet account, process transactions, and deliver parbet's betting and gaming services.
• Legal obligation: Processing required to comply with applicable anti-money laundering regulations, age verification requirements, and the reporting obligations imposed by parbet's international gaming licence.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming enforcement, and improvement of the parbet platform, where those interests are not overridden by your data protection rights.
• Consent: Processing for the purpose of sending parbet marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time.

6. Sharing Your Personal Data

6.1  parbet does not sell or rent your personal data to third parties. parbet may share your personal data with third parties only in the following circumstances:

• Service providers: parbet engages third-party service providers to support the operation of the parbet platform, including payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard), KYC and age verification providers, cloud hosting providers, customer support platforms, and fraud prevention services. These providers are contractually bound to process parbet user data only on parbet's instruction and to maintain appropriate security standards.
• Regulatory and licensing authorities: parbet may be required to disclose personal data to regulatory bodies, law enforcement agencies, or its licensing authority in connection with an investigation, legal proceeding, or statutory reporting obligation.
• Anti-money laundering compliance: parbet may share data with relevant financial intelligence or law enforcement agencies where parbet has grounds to suspect that a transaction or account activity is connected to money laundering or terrorist financing.
• Business transfers: In the event that parbet undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections as described in this Policy.

7. International Data Transfers

7.1  As an internationally licensed online gaming operator, parbet may transfer personal data to service providers and infrastructure located outside of Pakistan. Where such transfers occur, parbet takes steps to ensure that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses with the relevant service providers.

7.2  By creating a parbet account and using the parbet platform, you acknowledge that your personal data may be transferred to, stored, and processed in countries outside Pakistan in connection with the purposes described in this Policy.

8. Data Retention

8.1  parbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, regulatory, or licensing retention requirements applicable to parbet as an internationally licensed gaming operator.

8.2  As a general guide, parbet applies the following retention periods:

• Account and identity data: Retained for the duration of the parbet account and for a minimum of 5 years following account closure, in line with anti-money laundering record-keeping requirements.
• Transaction and betting data: Retained for a minimum of 5 years from the date of each transaction, for regulatory reporting purposes.
• Support and communication data: Retained for up to 3 years from the date of the communication, unless required for longer in connection with an ongoing dispute or regulatory investigation.
• Marketing preference data: Retained until you withdraw your consent or request deletion, whichever is earlier.
• Technical and cookie data: Retained for up to 13 months, in line with standard industry practice.

8.3  When personal data is no longer required, parbet securely deletes or anonymises it in accordance with its internal data management procedures.

9. Cookies & Tracking Technologies

9.1  The parbet platform uses cookies and similar tracking technologies to deliver, maintain, and improve the parbet user experience. A cookie is a small text file placed on your device by the parbet platform when you access it.

9.2  parbet uses the following categories of cookies:

• Strictly necessary cookies: Essential for the parbet platform to function. These cookies cannot be disabled. They include session authentication tokens and security cookies that protect your parbet account.
• Functional cookies: These cookies remember your parbet preferences, such as language settings, preferred payment method display, and odds format, to provide a personalised experience.
• Analytics cookies: parbet uses anonymised analytics data to understand how users interact with the parbet platform and to improve its features and performance. No personally identifiable information is shared with analytics providers.
• Marketing cookies: Where you have consented, parbet may use cookies to measure the effectiveness of parbet's own promotional campaigns displayed within the parbet platform.

9.3  You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the parbet platform.

10. Your Data Protection Rights

10.1  As a parbet user whose personal data is processed by parbet, you hold the following rights in respect of your personal data:

• Right of access: You may request a copy of the personal data parbet holds about you. parbet will respond to verified access requests within a reasonable timeframe.
• Right to rectification: If any personal data parbet holds about you is inaccurate or incomplete, you may request that parbet correct or update it.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to parbet's legal and regulatory retention obligations.
• Right to restriction: You may request that parbet restrict processing of your personal data in certain circumstances, including where you contest the accuracy of the data or object to its processing.
• Right to data portability: Where processing is based on your consent or contractual necessity, you may request that parbet provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to parbet's processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your rights override those interests.
• Right to withdraw consent: Where parbet processes your personal data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

10.2  To exercise any of the rights listed above, please contact parbet's support team using the contact details in Section 14. parbet may ask you to verify your identity before processing any data rights request.

11. Children & Minors

11.1  The parbet platform is strictly for users who are 21 years of age or older. parbet does not knowingly collect personal data from any person under the age of 21.

11.2  Where parbet has reason to believe that a parbet account has been registered by a person under the age of 21, parbet will immediately suspend the account, investigate, and — if the suspicion is confirmed — permanently close the account and securely delete all associated personal data, subject to any mandatory regulatory retention requirements.

11.3  If you are a parent or guardian and believe that a minor has created a parbet account or provided personal data to parbet, please contact parbet's support team immediately so that the matter can be investigated and resolved.

12. Security Measures

12.1  parbet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and parbet's servers;
• Encrypted storage of all sensitive personal and financial data on parbet's servers;
• Two-factor authentication (2FA) availability for all parbet account holders;
• Strict role-based access controls limiting internal parbet staff access to personal data on a need-to-know basis;
• Regular internal and third-party security audits of the parbet platform and its underlying infrastructure;
• Incident response procedures enabling parbet to detect, investigate, and notify affected users of any personal data breach within a reasonable timeframe.

12.2  While parbet takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your parbet account credentials and for notifying parbet's support team promptly if you suspect any unauthorised access to your parbet account.

13. Amendments to This Policy

13.1  parbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in parbet's data practices, applicable law, or the requirements of parbet's international gaming licence. The date of the most recent revision is always displayed at the top of this Policy.

13.2  Where amendments are material, parbet will notify registered users via the email address associated with their parbet account before the revised Policy takes effect. Your continued use of the parbet platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy.

13.3  parbet encourages all users to review this Privacy Policy periodically to stay informed about how parbet protects their personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or parbet's data practices, please contact parbet's support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 on the parbet platform
• Response Time: Data-related queries are typically addressed within 48 hours

parbet's support team has experience handling data queries from users across Pakistan — including Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi — and will do their best to address your concerns promptly and clearly.